Refund policy
Return & Refund Policy
At Boosteorte, we want you to be fully satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned with original packaging and tags attached
- Proof of purchase is required
Certain items may not be eligible for return, including:
- Final sale items
- Intimate or personal wear (for hygiene reasons)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Contact Information
If you have any questions or wish to start a return, please contact us:
Email: boosteorte123@outlook.com
Phone: +1 (424) 458-9651
Address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG, HK, HK, 000000, Hong Kong SAR